faq

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frequently asked questions

I've never worked with a creative partner before. Is 9miles Media the right partner for me?

Absolutely! 9miles Media specializes in guiding first-time clients through the production process with clear communication and defined expectations. We make it easy to understand each step of creating your video project.

How much does it cost to work with 9miles Media?

Our pricing is based on the project scope, complexity, and completion timeline. We strive to offer flexible service tiers and can customize our offerings to align with your budget. We recommend discussing your financial considerations early on to identify a mutually agreeable solution.

How long does it take to fulfill a request?

The timeline for each project varies based on video length, complexity, and how promptly you provide feedback. We aim to deliver a first draft within one week after production. Generally, completion can take from a few weeks to a few months.

Do I need to hire actors, find locations, or bring props?

We handle all pre-production details, including actors, locations, and props. If you have specific preferences, we’re happy to include them. Otherwise, we manage these logistics for you. Additional costs incurred will be treated as billable expenses.

What equipment do you use?

We use industry-leading equipment, including full-frame Sony Cinema series cameras and professional lighting and grip gear from Aputure, Manfrotto, Inovativ, and other brands.

What programs do you use to edit the videos?

Our editing, sound design and color grading is done in BlackMagic DaVinci Resolve, the industry leading software chosen by cinematographers around the world.

For example: Adding additional production days and deliverables.

How does 9miles Media handle feedback & revisions?

We maintain a transparent and collaborative process for feedback and revisions, with clear guidelines on the number of revisions included. Our procedure for incorporating feedback ensures that project modifications are efficiently managed and aligned with your vision.

Once I start project, can I add on to it?

Yes, if there is a need for a change to the original agreement, our team will work with you to add the necessary changes. This often comes in the form of a change order, which will have the complexity of the request reflected in the pricing.

For example: Adding additional production days and deliverables.

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16 W. Martin street

11th Floor
Raleigh, NC 27601

Business LINE

[919] 739-4080

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